1.1. Standard Delivery
Delivery time is within two to five working days. Delivery timescales are estimates only. You must contact us providing all relevant details about your order, if it has not arrived to the provided address within 14 days. We cannot help you with your order if you will not inform and cooperate with us.
1.2. Next Day Delivery
This type of delivery may not be offered on all items in your order and only available in mainland UK.
Orders submitted before 12pm Monday-Friday will be despatched the same day, orders after 12pm Monday-Fri will be despatched the following working day. If order is submitted on Friday after 2pm, it will be despatched the following Monday. This schedule excludes Bank Holidays, during which standard delivery timing will apply.
2. Postage costs
We post your order to the address provided by you for the order. We use third party couriers and the postal service and we will not be liable in respect of items that are not received by you due to the address error.
Postage costs will be added to the cost of your order (excluding free delivery items expressly stated) on checkout and displayed on screen before you confirm your order to us.
Postage cost is calculated depending upon the product’s size and weight and delivery option you choose (if provided).
Where multiple items are included in one order, we may organise delivery of the items separately, however you will be charged for postage only once.
Delivery options on a regular items from our website:
- Next Day Delivery, subject to the address (area) of delivery, cost will be displayed to you before you submit your order to us.
For Orders over £35 delivery is free.
3. Postage or Packaging Error
You must check the items of your order carefully and promptly on delivery. Do not use the items if you believe they are not the items you ordered or addressed to you and sent in error. Please contact us immediately for replacement and investigation of the issue.
By providing to us your payment card details, you confirm that you agree to pay for the applicable charges relating to your prescription and postage charge, you also authorise us to take such relevant payment in full via provided payment card.
Please note, if any refund shall be due to you as per the terms and conditions, it will be refunded/returned to you using the payment gateway and/or card originally used by you to make a payment.